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Reviews about Cabinets & Counters

• ★ ☆ ☆ ☆ ☆

  April 10, 2020, by Natalye Booth
  The installers were fabulous and so kind! I loved them. The granite counter tops are beautiful and exactly what we wanted. The reason for the 1 star is the CSR Heather. I have never dealt with anyone so rude in my entire life! She was hateful, rude, did not call when the counter tops were ready, and and never offered any help on anything. When we went there for the first time, we had to wait due to her being with a customer, I understand this. She never said I will be with you in a sec or nothing. We waited 10 min and another couple came in. After she was finished she went and helped the other couple. She never acknowledged that we were there...nothing. The she made us feel like we were putting her out by asking questions and pricing. I didn't want to go back after that but I chalked it up to her having a bad day. NOPE! She later told us that when the counter tops were ready she would call...aprox 3 weeks. I called in 3 weeks and she said the were on the schedule and were next. I asked what does that mean???? She said in a hateful voice, they are on the schedule! I asked does this mean 1 day...5 days...1 month? She never answered and just said she would call in plenty of time for us to remove our sink and have it ready. She never called. I called back and she said in her usual hateful voice, I have next Wed....thats it. I said next Wed for what? INSTALLATION...ohh I was so mad....Any way, we finally got them installed by Zac and Kenny (love them) but I will NEVER deal with her again! Good luck!